Abbey George

Rostering Administrator · Abu Dhabi Airport

Took ownership of rosters for 250+ guest experience agents, plus ANS and rail, within his first three months.

Category sponsored by JITWO UAE

250+

Agents rostered

Months in role

Operations

Key highlights

Took over rostering for 250+ Guest Experience Agents at Abu Dhabi Airport in his first three months
Also schedules ANS and rail operations, each with complexities unlike typical contact-centre WFM
Adapted rosters to daily demand changes during a challenging period for aviation
Kept frontline staffing aligned with changing operational needs
Shows the adaptability, accountability and ownership of a future WFM leader

“Great work in managing scheduling for airport staff and ANS rail, which has complexities different from standard WFM scheduling practices.”
— Sameer Gurnani, Judge

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