Julius Arden Ladrillo

Real-Time Analyst · Intelegencia

Nominated by the colleague he mentored from agent to RTA — a people-first analyst who grows the team around him.

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2023

RTA since

Key highlights

Encouraged colleagues to apply internally, then mentored his nominator from agent to RTA
Partners closely with Operations on strategies that improve AHT and adherence
Builds clear, user-friendly Excel and Power BI reports that help Operations decide quickly
Creates a supportive, people-first culture within his WFM team

“Great to see someone nominated by a person they mentored and helped grow into a new role. The mentorship and development story is strong and encouraging.”
— Robert Crnko, Judge

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