AA
WFM Achievers · 2026 Winner
Scheduling Excellence Award
Ahmed Al-Massan
WFM Administrator · Serco
Halved training overtime by redesigning the training cycle and building rosters that protect rest days.
50%
Less training overtime
65%
Less overtime, Q3 vs Q1
6
Contracts & sites
Key highlights
- Halved training overtime (2026 vs 2025) by moving Live Fire Training from annual to quarterly
- Planned training months ahead, starting in November 2025
- Built leave plans around training expiry dates
- Designed rosters with staffing buffers that also protect rest days
- Trained new joiners across sites in KSA and the UAE
Judged by Sameer Gurnani