AG
WFM Achievers · 2026 Winner
Rising Star Award
Abbey George
Rostering Administrator · Abu Dhabi Airport
Took ownership of rosters for 250+ guest experience agents, plus ANS and rail, within his first three months.
250+
Agents rostered
3
Months in role
3
Operations
Key highlights
- Took over rostering for 250+ Guest Experience Agents at Abu Dhabi Airport in his first three months
- Also schedules ANS and rail operations, each with complexities unlike typical contact-centre WFM
- Adapted rosters to daily demand changes during a challenging period for aviation
- Kept frontline staffing aligned with changing operational needs
- Shows the adaptability, accountability and ownership of a future WFM leader
“Great work in managing scheduling for airport staff and ANS rail, which has complexities different from standard WFM scheduling practices.”
— Sameer Gurnani, Judge