JL
WFM Achievers · 2026 Winner
Global Planning Award
Jannie Khris T. Lagran
Global Senior Workforce Manager · UnifyCX
Built one universal capacity plan across 60 programs in 6 geographies, live in under three months.
3,983
Agents supported
60
Programs
6
Geographies
Key highlights
- Built a universal capacity plan that gave programs worldwide one planning language
- Took Datanitiv CapAbility live in under 3 months
- Cut the monthly billing close by about 65%, from week 1–2 to day 3–4
- Introduced weekly revenue-leakage reviews
- Three-time recipient of UnifyCX’s Superhuman award
“Jannie has taken a reactive planning function and established a structured, proactive approach in just three months.”
— Ben Heslop, Judge