Kwanele “KayKay” Khanyile

WFM Assistant Manager · Atain SA

From RTA to leading WFM for 908 agents in four years, combining automation with people development.

Category sponsored by Datanitiv

908

Agents supported

94–104%

Forecast accuracy

95%+

Reporting time cut

Key highlights

Raised forecast accuracy from 85% to 94–104% on a healthcare account
Cut attendance reporting from 20–30 minutes per shift to a 3–10 second refresh
Mentored two team members into BI Analyst roles, both since recognised
Introduced fairer shift rotation and monthly shift trading that reduced absenteeism
Now runs WFM for 3 accounts with 7 direct reports

“The leader demonstrates good potential in combining WFM execution with automation, analytics and people development.”
— Sunil Karkera, Judge