MH
WFM Achievers · 2026 Winner
Real-Time Management Hero
Mohammed Hammad
Real-Time Analyst · Global Tech Enterprise
Cut lost hours by ~43% with an intraday control tool, and turned his utilisation framework into a global KPI.
~43%
Lost hours cut
~58%
Reporting effort cut
4.5+ yrs
In WFM
Key highlights
- Built an intraday control tool that saves around 2 hours a day
- Brought lost hours down from 17.6% to around 10%
- His utilisation framework became a global KPI at 15% weighting
- Created a live, self-serve dashboard for operations
- Saves 25+ hours a month through automation
Judged by Samah Ezzat